Privacy Policy

This Privacy Policy explains how Home Link Rwanda ("Home Link", "we", "us") collects, uses, and protects your information when you use our website and services.

Information We Collect

  • Contact inquiries: first name, last name, email, phone, category, subject, message (submitted via our contact forms).
  • Tour scheduling details: visitor name, email, phone, preferred date and time.
  • Browsing data: device and log information such as IP, browser type, pages visited, and timestamps.
  • Cookies and similar technologies: see Cookies and Tracking below.

How We Use Information

  • Provide and improve our services and website experience.
  • Respond to your inquiries and schedule property visits.
  • Maintain security, prevent fraud, and ensure service integrity.
  • Perform analytics and measurement to understand usage.

Cookies and Tracking

We use cookies and similar technologies. Cookies are small files stored on your device that help operate and improve our services. Categories we may use include:

  • Strictly necessary: essential for core functionality (e.g., session/authentication cookies used by the backend to recognize a current session when calling our API).
  • Preferences: remember settings like language, region, or theme.
  • Analytics/measurement: help us understand site usage and performance (e.g., page views, navigation patterns). These may be first- or third-party cookies.
  • Advertising/marketing: enable ads personalization, remarketing, or frequency capping where applicable.
  • Security/performance: support rate-limiting, load balancing, and reliability.

Retention varies by category. Session cookies expire when you close your browser; persistent cookies remain until they expire or are deleted. Third parties (e.g., analytics providers, ad networks, social media embeds) may set their own cookies; please review their policies.

Your choices: You can manage cookies via your browser settings. Where available, you can adjust in-app cookie preferences. You may opt out of certain analytics/ads providers through their tools. We respect Do Not Track/Global Privacy Control where supported. Non-essential cookies are used with consent where required, and you may withdraw consent at any time.

Legal Bases and Retention

Where applicable, we process data based on legitimate interests, contract performance, legal obligations, or your consent. We retain data for as long as necessary to fulfill the purposes described, comply with our obligations, resolve disputes, and enforce agreements.

Sharing and Transfers

We do not sell personal information. We may share information with our backend/API, service providers, infrastructure, or communications partners as needed to operate the services, subject to appropriate safeguards. Where data is transferred internationally, we rely on applicable transfer mechanisms.

Security

We implement reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure.

Your Rights

Subject to applicable law, you may request access, correction, deletion, objection, restriction, or portability. To exercise rights, please use our contact options.

Children's Privacy

Our services are not directed to children under applicable age limits. If you believe a child provided information to us, contact us to request deletion.

Changes and Contact

We may update this policy from time to time. We will revise the "Last updated" date accordingly. If you have questions, please reach out via our contact page.

Last updated: 11/18/2025